No help received but frustrated by an agent

i am raising a complaint in the way my issue is being handled. I strongly feel that a better service could have been offered especially after i have provided all the required information. I spoke to Isaac this morning and in our conversation he pointed out that he received my documents and they are waiting for Telkom to get back to them, this was not communicated to me and this gentleman went on to say that the email i sent the documents to no one is responsible of that email address and to me that's absurd since they are the ones who provided the email address to me. I asked to speak to the manager and this gentle man said all the managers were in a meeting and i asked if i could speak to his immediate supervisor still i could not get help the next thing the phone was hung up without getting any help. I phoned on the following number *** to perhaps speak to a manager and i got transferred someone picked the phone and hung up again.<br> i strongly feel that the issue could have been handled in a better way especially it has been ongoing since February and the issue is a ********** case for that matter.<br> i am just a client who need help and get the matter resolved.