Hey VVM ********s-Why the tardiness in removing my Vodacom debt from bureau listings?

I was being incessantly hounded by these ********s about my Vodacom account, I decide to settle the debt once and for all and they promised to remove the listing from the bureau after I have forwarded proof to : ***. There has been no response from this Adolphus person. Please expedite the removal of my name as I have paid you as promised- otherwise I will be left with no other option but to enlist the help of the NCR, the relative ombudsman and my lawyers.