from pillar to post... and vice versa... no resolution in sight...

My husband received a discount offer email on the 08.02.2022. He tried contacting you by phone, email and on your callback request online, to accept this offer. With no luck, and afraid that we would miss this opportunity, we paid the amount of R3604.71 and used ***, which was all stipulated on the email.

I tried contacting VVM yesterday and I was very disappointed at the service I received. I called and spoke to Cindy, and she tried her best to assist me, but was unable to. She told me that there is still a balance outstanding of R1304.80 and that she wouldn’t be able to apply the discount. I asked to speak to a Supervisor or Manger who would be able to override this and then was given the number ***, which simply just put me back to the call centre, which is currently working remotely.

Eventually I got the number ***, spoke to the receptionist, explained my situation and pleaded with her to put me through to a Manager or Supervisor and guess what, she put me straight back to the call centre, where my call then got answered and dropped.

To date, still no one has bothered to contact us... really disappointing... Can we please get urgently assistance with this regard. Can someone with Authority to assist us please contact either of us back to get this sorted.

We urgently require a closed account / paid up letter.