From Bad service provider to even worse Legal aid

I honestly don't know where to start at because of Vodacoms services in not being able to allocate my payment on time I was handed over to their legal team VVM Attorneys to collect on their behalf.

On the 19th August 2023 I made my payment to VVM Attorneys and was advised that I will receive my paid-up letter soon. In September 2023 I followed up again and this time the agent advised that a request for my paid-up letter was never sent through as only after payment is received a paid-up letter can be drafted. Which the agent then advised she will be putting it through and that I have to wait between 14 to 21 working days(23rd September 2023). Which I waited.

I called again on the 26th September just to confirm that my request has been put through and I was advised yes I need to wait. On the 22nd November 2023 I am following up again as 21 working days has long passed now and to my surprise absolutely nothing was done. The agent on the phone advised that as per the system they not seeing a payment reflecting and wanted to confirm when I paid.

I called VVM ATTORNEYS several times on the 22nd November 2023 to get it resolved and request to speak to management. A team leader by the name of Adolphus Sebolai got back to me to assist in this matter. He advised that he will call be back with his findings and yes he did however he advised that as per the notes of the system my payment was only received on the 15th November 2023 and request for my proof of payment which I emailed to him and he advised that if I don't get a response back on the 24th November 2023 he will escalate it on his side.

To date I am still waiting as I ABSOLUTELY No One has contacted me to provide me with feedback nor my paid-up letter.

I was told that once I receive my paid-up letter I then need to contact Vodacom to provide it to them to have my credit profile update which is unacceptable. Already I am receiving terrible service from their legal aid and then again I'm going to receive even worse services from Vodacom to rectify it.

The service from VVM Attorneys and Vodacom is ridiculous. I need my paid-up letter and credit profile to be updated asap because I've waited long enough now.

#BLACKFRIDAY