Documentation requested - no assistance given

Have requested documents several times from VVM Debt Collectors (from Patrick Newyear and Annette Pietersen). To-date I have had no response to my numerous emails, not even the common decency of acknowledging receipt. They continue to send me nasty sms's about an account handed over to them from Vodacom. I have advised in my many emails that I am awaiting documentation from both VVM and Vodacom regarding this account. Vodacom keeps telling me I need to speak with VVM and VVM continue to ignore my correspondence. Totally unprofessional and quite simply rude. Not a singly ounce of customer service from VVM. It is disgraceful that Vodacom would associate themselves with such a poor service provider. I could recommend many other Debt Collectors to Vodacom who at least have manners and treat people with some respect and dignity. Vodacom have been made aware already of the poor and shocking service received from VVM, on their behalf.