DEBT COLLECTOR/HOMECHOICE INCOMPETENCY

VVM DEBT COLLECTORS PHONED ME TODAY ABOUT MY HOMECHOICE ACCOUNT. I AM CURRENTLY UNDER DEBT REVIEW. THE LADY THAT PHONED ME IS NELLIE, SHE BLUNTLY TELL ME THAT THE AMOUNT THAT HAS BEEN PAID IS NOT ENOUGH, I NEED TO PAY MORE. I EXPLAINED TO HER THAT I AM UNDER DEBT REVIEW AND THAT IS THE AMOUNT THAT WAS AGREED ON, SHE KEEPS ON TELLING ME THAT IT IS NOT ENOUGH, I ASKED HER IF SHE KNOW WHAT IS DEBT REVIEW, SHE REPLY WITH A YES, SO I SAID THEN YOU ARE NOT SUPPOSE TO PHONE ME. I ASK HER IF SHE IS REG WITH THE DEBT COUNSEL, SHE SAYS YES, I ASK HER CAN I PLEASE HAVE HER REG NUMBER. HER REPLY, SHE DOES NOT HAVE IT. I HOLD ON FOR ABOUT 20 MIN, WHERE HER SUPERVISOR RALPH TALKS TO ME, AND INFORMS ME THAT SHE IS NEW, AND SHE DOES NOT HAVE HER NUMBER YET. SO I TOLD HIM THEN SHE IS NOT SUPPOSE TO BE IN CONTACT WITH ANY PERSON/DEBTOR SHE NEEDS TO LEARN MORE. HE THEN LETS ME HOLD ON FOR ANOTHER 20 MIN, WHERE HE FINALLY GIVES THE REG NUMBER. HOW ***********. HOMECHOICE IS ALSO USELESS.