Breach of Contract and Harrasment

I would like to bring to your attention on the pathetic service I received from your call centre agent Thandazile in the accounts department. She has got to be the most arrogant and ******** woman working in a call centre. She thinks that she can speak to clients anyhow just because she works for a law firm. I am absolutely disgusted with her attitude and her so called customer service. I spoke to Johannes and he did not get back to me in terms of any sort of apology as I had requested. An agreement was made over a recorded line and VVM Attorneys breached that agreement. I wanted to have Thandazile charged for breach of contract and harassment. I cannot stress on the fact that she was so rude and arrogant that my father started experiencing chest pains after the conversation he had with her. She is responsible for his medical condition and had anything happened to him would she have been liable or held accountable????? No I don't think so. If VVM Attorneys Agents Read the notes properly on the system then this issue could have been avoided. I want action to be taken and a formal apology and a telephonic apology done as soon as this complaint has been received.