Billing Incorrect

Hi there<br> <br> I have been paying my moms account every single month, this account just does not seem to come to an end, I actually think you owe me money. I do an internet transfer every single month. 2-3 Months ago I ask what the balance was and its was just over R200.00. When your call centre called this morning, my mom was told that the current balance is R223.00 How is that possible??? The account should be paid up already. Seems you are just adding and adding amounts not wanting to have this paid up! Should this account not have a balance of .00 I will be laying a formal complaint with the FIAS Ombudsman and I will be contacting the National Consumer Commission too!