Arrogant and unprofessional service.

<p>Due to the fact that I was retrenched end January 2015 I had to cancell my medical aid with Fedhealth at end of March 2016. The employee of Fedhealth was very professional and understanding. I made arrangements with VVM Dept collectors to pay my account on a monthly basis which I do. Every month from the 20th I get phone calls from VVM treating me to pay or get extra legal charges, My arrangement is for the end of the month. I have to send prove of payment sometimes 3 times a month. It seems as if they have different people contacting clients and do not keep record. Every one who phones treahten me then set up a new arrangement. Do they get comission on this or why are there not concistancy in ther communication with one another? It will be interesting to hear Fedhealths reply on the way their cleients get treated by this company. I do not think management knows how their employees treat customers because according to their web page they do treat their clients with respect.</p>