Accounts settele but records not updated

I have an account with Game that was in arrears and referred for collection with the attorneys. First it was BDM and later VVM. I settled the account with Game but game did not inform the attorneys that the account is settled and up to date. As a results the Attorneys VVM still sends me reminders to pay my outstanding account that i have already settled. I phoned Game customer care regarding the matter, they said they could not help me and cannot give me a settlement letter even though they can see that the account has been settled and up to date. I must speak to the attorneys. When trying to contact the attorneys VVM don't get help. No I am confused not knowing what to date. Please help.