ACCOUNT NOT CLOSED!

My edgars account was handed over to VVM and I made arrangements in January to pay off my account. I was also given a settlement discount and paid my account in full. I was told that it takes a month to close off the account and update my profile. I called 3 times this month enquiring if my account has been closed off as I went to the store to get a settlement letter and I was told that my account has not been closed by VVM as they have not received any notification from them. When ever I called, I was told that my account will be closed off. I am disappointed as they are quick to request payment however they don't honor the agreement after payment. The last time I called was yesterday and the person that was assisting me said she is closing it properly this time. That means it was not done properly before. I am sure that when I call the next time I will be told the same thing. I feel *****ed by this people.