Value Co. Parow Centre

I purchased an item on Thursday and when I returned home I realized it was the incorrect item. I went back to Value CO IN parow to explain my situation as I had lost my till slip and even showed them my banking transaction on my phone. All I wanted to do was swap it for the right item. I asked if they could look up the slip for me and was told no. No slip, no exchanges. Now I'm sitting with and item I don't need. Management is not flexible or sympathetic to life circumstances and I support the company regularly. I am not impressed at all with how inflexible they are.