DISGUSTING SERVICE AT BAYSIDE VALUE CO.

On Tuesday my 9 year who has been saving her money decided to spend some of her savings on a water/juice bottle that we saw while out shopping at the Value Co at Bayside Mall, Cape Town. When we got home she tried to undo the knot the bottle material handle had. The attachment to this knot broke off, when it should'nt have. Which led me to believe the product was either already broken or defective. I took the item back today asking for a replacement. It the staff and "manager" would have handled the situation would a little more empathy and professionalism I wouldn't have had an issue. One would thing a business of this nature importing junk to this value would replace the item. Oh no...I was made to wait while staff discussed the issue, because the "CEO" was busy. I was told several times, there is no way the strap handle could have broken off. Despite me explaining what had occurred, the Chinese Manager who could barely converse, told me they don't know if it was broken when my daughter took the item, she went on and on. Even to go so far as to watch footage of my daughter paying for the item and what the item looked like when we took it out the shop! I spent 30 - 45 minutes in that store, because they could not justify replacing a defective product. I would advise anyone walking into Value Co, make sure you understand your item will not be replaced or a refund given for any defective product. The Chinese owner/manager told me to send a lawyers letter and they will respond. What a joke!!! The local South Africans working in this shop that behave like sheep should also be ashamed, cos sadly if you where in there country they would be treating you different too! How this business is running with no respect for the consumer rights of this country is ridiculous. I would rather spend twice as much and support a local business, than buy from any Chinese Market!!