Disappointed Customer

Good Morning Purchased a few Gifts From their Reds Mall Branch For My Family When we Opened The One Gift it Was Cracked In other words it was a Factory Defect. The Salesperson refused to replace or refund Please Custoners must be Warned that Value and Company Stock Myst be checked While In The Stote Before Making a Payment.I don't think This us Good Customer Service.In Today's Tough Times We All Want Happy Customers