1 reviews | Active since Oct 2023
Withdrawal process
I withdrew on Friday and for some reason my withdrawal hasn't been approved . I was very patient with their agent doing everything they requested and honestly I feel like their agents just like to play with people feelings and like making people feel very small.. it is still pending even today.. it has been over 48 hours since I made the withdrawal.. I even had to make a video explaining myself and now I have to wait for them to call me at their convenience regarding my money... the service here is horrible. I have sent over 30 emails and still nothing is resolved . Their agents Talia and Ron ask you the same questions over and over again then they go awol on you.. Why I have to to be told how to use my money is really stupid.. and have to fight for my own money that I deposited is really stupid... I am still waiting for the withdrawal to be approved .. yet I have to receive a call first.. why because I said they can proceed with the withdrawal and still want to delay the process with the question being asked that really I find stupid.. I feel annoyed
Your concerns regarding the unnecessary delay and the repeated queries are well noted. It's not our intention to create obstacles or cause frustration in the process of accessing your own funds.
Unfortunately, there were many attempts to call the phone number registered to your VALR account however, the attempts were unsuccessful, which delayed the process via email.
We would like to assure you that all steps were part of our security measures and attempt to ensure the safety of your account. Once again, we extend our apologies for the inconvenience caused and thank you for your patience and understanding in this matter. If there is anything further, we can do to assist you, or if you have any additional concerns, please do not hesitate to contact us.
Your concerns regarding the unnecessary delay and the repeated queries are well noted. It's not our intention to create obstacles or cause frustration in the process of accessing your own funds.
Unfortunately, there were many attempts to call the phone number registered to your VALR account however, the attempts were unsuccessful, which delayed the process via email.
We would like to assure you that all steps were part of our security measures and attempt to ensure the safety of your account. Once again, we extend our apologies for the inconvenience caused and thank you for your patience and understanding in this matter. If there is anything further, we can do to assist you, or if you have any additional concerns, please do not hesitate to contact us.