Based on recent customer reviews, VALR is drawing consistent criticism from South African crypto users, with feedback dominated by deactivated or suspended accounts, missing wallet balances, and delayed ZAR and USDT deposits. Reviewers repeatedly describe unanswered tickets, autogenerated replies, circular AI help, and compliance document requests they consider unreasonable or impossible to fulfil. Failed OTP delivery blocking withdrawals and unresolved wrong-network transfers feature strongly. A few users acknowledge competitive conversion rates and a smooth initial onboarding, but these are outweighed by fund access and communication frustrations.
TrustIndex
1.8
NPS Score
-80
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About VALR
What do customers say about VALR?
Based on recent customer reviews, VALR is drawing consistent criticism from South African crypto users, with feedback dominated by deactivated or suspended accounts, missing wallet balances, and delayed ZAR and USDT deposits. Reviewers repeatedly describe unanswered tickets, autogenerated replies, circular AI help, and compliance document requests they consider unreasonable or impossible to fulfil. Failed OTP delivery blocking withdrawals and unresolved wrong-network transfers feature strongly. A few users acknowledge competitive conversion rates and a smooth initial onboarding, but these are outweighed by fund access and communication frustrations.
Is VALR trustworthy?
VALR has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked VALR across 110 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2020
Lost funds
Subject: FORMAL COMPLAINT - Request for Manual Recovery of BEP20 USDT Deposit - Urgent Dear VALR Complaints Department, I am writing to lodge a formal complaint regarding my missing deposit. *My Details:* Full Name: kamohelo Tsolo VALR Registered *** *Transaction Details:* Coin: USDT Network Sent: BSC / BEP20 (I sent on the wrong network) Amount: [e.g. $200 USDT] Date of Transaction: [e.g. 30 August 2026] Transaction Hash (TxID): 0x***0b6b3ab5fbb16455bd1453c7cf23ddc9b71dbb6d035b4991d234d3696 Destination Address (Your VALR deposit address): 0x167cc148919e0055a02E600BAB8dfFbf5F900B3e BscScan Link: https://bscscan.com/tx/0x***0b6b3ab5fbb16455bd1453c7cf23ddc9b71dbb6d035b4991d234d3696 The transaction is marked as SUCCESS on BscScan and the funds are visible at the above address, which belongs to VALR. The funds have not been credited to my VALR account because I mistakenly selected BEP20 instead of ERC20. I understand that this was my error, and I am willing to pay any reasonable manual recovery fee that VALR charges for this service. I humbly request that your technical team manually recover the funds. As you control the private keys to the address 0x167c...00B3e, you have the technical ability to access these funds on the BSC network. As you are licensed as FSP 53308, I trust you have a process for such recoveries. Please consider this as my formal 20-day complaint notice in terms of your complaints policy. This matter is extremely urgent as I need these funds for a family funeral. I plead for your assistance. Please confirm receipt of this complaint and provide a reference number. Kind regards, Kamohelotsolo ***
1 reviews | Active since May 2020
Lost funds
Subject: FORMAL COMPLAINT - Request for Manual Recovery of BEP20 USDT Deposit - Urgent Dear VALR Complaints Department, I am writing to lodge a formal complaint regarding my missing deposit. *My Details:* Full Name: kamohelo Tsolo VALR Registered *** *Transaction Details:* Coin: USDT Network Sent: BSC / BEP20 (I sent on the wrong network) Amount: [e.g. $200 USDT] Date of Transaction: [e.g. 30 August 2026] Transaction Hash (TxID): 0x***0b6b3ab5fbb16455bd1453c7cf23ddc9b71dbb6d035b4991d234d3696 Destination Address (Your VALR deposit address): 0x167cc148919e0055a02E600BAB8dfFbf5F900B3e BscScan Link: https://bscscan.com/tx/0x***0b6b3ab5fbb16455bd1453c7cf23ddc9b71dbb6d035b4991d234d3696 The transaction is marked as SUCCESS on BscScan and the funds are visible at the above address, which belongs to VALR. The funds have not been credited to my VALR account because I mistakenly selected BEP20 instead of ERC20. I understand that this was my error, and I am willing to pay any reasonable manual recovery fee that VALR charges for this service. I humbly request that your technical team manually recover the funds. As you control the private keys to the address 0x167c...00B3e, you have the technical ability to access these funds on the BSC network. As you are licensed as FSP 53308, I trust you have a process for such recoveries. Please consider this as my formal 20-day complaint notice in terms of your complaints policy. This matter is extremely urgent as I need these funds for a family funeral. I plead for your assistance. Please confirm receipt of this complaint and provide a reference number. Kind regards, Kamohelotsolo ***
1 reviews | Active since Aug 2026
⚠️⚠️⚠️Stay away from this useless exchange! They will ***** your money!!⚠️⚠️⚠️
Stay away from this useless exchange. They stole my R9700 and now they are not replying any of my emails. It's been over 24 hours my withdrawal is delayed and now they keep asking me personal details about my friend whom I'm sending the usdt to. I wouldn't recommend this exchange at all! ! want n my money and I'll be going to my bank to report this R9700 that you stole from me!
1 reviews | Active since Aug 2026
⚠️⚠️⚠️Stay away from this useless exchange! They will ***** your money!!⚠️⚠️⚠️
Stay away from this useless exchange. They stole my R9700 and now they are not replying any of my emails. It's been over 24 hours my withdrawal is delayed and now they keep asking me personal details about my friend whom I'm sending the usdt to. I wouldn't recommend this exchange at all! ! want n my money and I'll be going to my bank to report this R9700 that you stole from me!
1 reviews | Active since May 2011
no contact
Used my wallet in Nov 2025. When I tried to access it in Feb 2026, on the same phone, my account was gone. No contact nr for Valr
1 reviews | Active since May 2011
no contact
Used my wallet in Nov 2025. When I tried to access it in Feb 2026, on the same phone, my account was gone. No contact nr for Valr
1 reviews | Active since Oct 2024
Withdraw
Im try to withdraw my money this app is not sending my otp code
1 reviews | Active since Oct 2024
Withdraw
Im try to withdraw my money this app is not sending my otp code
1 reviews | Active since Mar 2026
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
1 reviews | Active since Mar 2026
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
1 reviews | Active since Mar 2023
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
1 reviews | Active since Mar 2023
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
1 reviews | Active since Jan 2023
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
1 reviews | Active since Jan 2023
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
1 reviews | Active since Feb 2026
Missing funds
I have had VALR for years, my iPhone updated, lost a lot of apps, got them back and had to go into my VALR app, then my info at VALR was gone and my funds too. They treated me like a new client.
1 reviews | Active since Feb 2026
Missing funds
I have had VALR for years, my iPhone updated, lost a lot of apps, got them back and had to go into my VALR app, then my info at VALR was gone and my funds too. They treated me like a new client.