VALR support is non-existent

VALR website has instructions on how to add a wallet address:

'Once you have entered all the details and cross-checked them, click on the Save address button. An authorisation email will be sent to your registered email address with the details; please re-verify it again, and once done, CLICK ON THE AUTHORISE NEW ADDRESS BUTTON IN THE EMAIL.'

I HAVE NEVER RECEIVED AN EMAIL LIKE THIS, and this 24-hour holding period can continue for 24 days, for all VALR care!

VALR support is non-existent and they seem to believe they’ve addressed my concerns by sending automated emails that repeat the same message (these emails they CAN send). However, the underlying issue remains unresolved, which is: I don't receive the authorisation email to AUTHORISE NEW WALLET ADDRESS.