I've lost my trading funds in 2020 and i ask one of VALR agents to retrieve my lost trading funds and they all ask rediculous fees for the retrieval of my lost trading funds

I've lost my trading funds in 2020 and i ask one of VALR agents to retrieve my lost trading funds and they all ask rediculous fees for the retrieval of my lost trading funds. Losing the funds was hard enough, but to pay R6,000 just to get my own money is far beyond my expectations