Complaint Regarding Lost Funds

My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000.

At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******.

I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter.

I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password.

Since then, there has been no follow-up on my case until today.

Kind regards, Velmans Seluma