Bad Service following Good Service.

In December 2022, I took an Audi Q7 vehicle to VAG for the repair of the starter. The starter had twice before been repaired by other Technicians, VAG's 6 month Peace of Mind warranty was added bonus. VAG replaced the Starter. 4 months later we have no issues starting the vehicle. Rating: 5 Stars

At the time the car also had a few leaks and in April 2023 the leaks became very noticeable, Based on past good experience/service with the starter, we had no hesitation in taking the car back to VAG for the repair of the OIl Leaks. VAG sent a quote listing all the items that needed to be repaired including the Oil Leaks & a Service. Cost R30k. I responded and asked that they focus on the Oil Leak & Service only. VAG sent a new quote totalling just over 15k and went ahead with the repair. Tappet Cover Gasket plus Sump & Sump Gasket, 27/03 Collected car from VAG 01/04 Saturday Oil Light came on and had to be topped up with 2 pints of Oil R87.00 Immediately informed VAG 03/04 Monday Took car to VAG for explanation Response not satisfactory 11/04 Tuesday Took car back to VAG for Checking of Oil Leak that appeared to be in same places as before VAG sent a quote of R20k to repair "new" Oil Leaks. These new leaks were coming from the Rear Oil Seal and the Timing Cover, We rejected the quote.

I felt that the car had bent sent to VAG specifically for the repair of the OIL LEAKS and that they should of diagnosed all the oil leaks irrespective of where they were and quoted on that. They did after all find a whole lot of other things wrong that had absolutely nothing to do with the oil leak or the engine. I made it clear to VAG that I was at all willing to pay another 20k (15k was labour). VAG did revise the quote downwards to just over 13k. This was still not acceptable. 14/04 Friday I collected CAR. I have continued to monitor the OIL Leaks and they appear to be in the same place as before they replaced Tappet & Sump Gaskets. Given that I still have OIL Leaks, I am justifiably suspicious about the prior work VAG did on the vehicle. I requested that they provided me with the Sump Cover that they replaced but they claim they threw it away,! In this case they should be able to provide me with a copy Purchase Order or Supplier Invoice for the Items purchased. Rating: 0 Stars

Overall 2 Stars