VAG SPEC CENTRE MENLYN service

My first experience dealing with VAG SPEC CENTRE MENLYN was not good. Administration need a lot of work. I gave them the chance to work on my vehicle. When I arrived to collect my vehicle the Manager for the day was not even aware that I would come and collect my vehicle then vehicle had to go for a wash and I had to wait. At the end my vehicle was parked and keys was left for my in my vehicle. I just wanted to make sure all the extras were still in my vehicle. I then entered and asked the manager please send me all the invoice of my vehicle. So that I have records.