SJ
Shereez J

1 reviews | Active since Apr 2017

27 Sept 2017, 10:39

Vacation Hub International

<p>I'm totally disgusted in the service I got from you guys. I want to cancel my contract as its within the 5 day cooling off period, only to find out when i called the no's supp**** ********** 230 and they say they dont have my documents. How am i suppose to cancel within 5 days if you dont have my documents. I've requested to speak to Ghalib Daniels and Nadjechda Engelbrecht says she know's no such person or Johann Du Plessis. I've sent through my cancellation of contract according to CPA "cooling period" to ********** . I signed on 23 Sept and sent through my cancellation on 27 Sept. Can you please give me a way forward. I was **********ly misrepresented by Ghalib Daniels. He told me he wanted my banking details for record purposes but he *****ently loaded a debit order and these are completed not even in my handwriting but by him for a debit order I don't know anything about at all. I love your product but due to your Sales people i was misled and **** to...</p>

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Replies (4)
Vacation Hub International
Vacation Hub International's reply27 Sept 2017, 12:07
Official

Dear Reezy264

We take note that you said that you sent us correspondence today and confirm that once all documents are received, we will attend to your query.

Kind Regards

The Member Service Team

SJ
Shereez J's update27 Sept 2017, 12:32
Reviewer Update
Thanks for your speedily response in this regard. My VHI 303648. My email for cancellation was sent to ********** Just really wish things were different and all this needed was honest and transparency and not such ********** activities. Your product is really good dont get me wrong but the fact that i have a debit going off i didnt know about or was informed about. I was only told of this once of payment which i did. -----Original Message----- From: January, Shereez Sent: 27 September 2017 08:46 AM To: ********** ********** Subject: Terminating-the-contract-during-the-cooling-off-period VHI 303648 Importance: High Terminating the contract during the cooling off period. 27 September 2017 Shereez January VHI: 303648 ************* ********* *** VHI Building C The Beachhead 10 Niblick Way Somerset West 7130 Dear Sir/Madam Agreement between Shereez January and Vacation Hub International dated 23 September 2017. I refer to the above contract and hereby exercise my cooling off right and withdraw from my agreement with Vacation Hub International for the purchase of holiday scheme together with any related finance agreement entered for the purchase of such. Accordingly, I request that you immediately return all monies paid by me to date R 5649, Yours faithfully Shereez January
SJ
Shereez J's update18 Oct 2017, 14:20
Reviewer Update
I've received an sms confirming documents received, is this matter being dealt with as I have cancelled with the cooling period, as per your response that you will deal with this once documents are received.
SJ
Shereez J's update01 Nov 2017, 07:55
Reviewer Update
Now you not willing to refund my money!!!