AN
André Nel

1 reviews | Active since Mar 2019

13 Mar 2019, 21:28

Waste of money

We were talked into a membership by very smooth talking sales agents, and as we were planning a trip to Vietnam we thought we would be able to save some money by joining the club. Boy were we seriously mistaken. We accepted the fact that they didn’t have enough time to get an equivalent quote together and went on our holiday ( Whih was 40k cheaper than the quote fom VHI).

On return we have contacted them on several occasions for quotes on everything from car rental to local and international trips. They could not on 1 occasion beat the prices we got randomly from the internet. Every time we query the quote we are told we are not comparing the packages. When enquiring about booking by credit card for the included travel insurance we were told an additional fee would be charged. When asking about airport transfers we were informed that it is not included..... so I truly do not know how they can caim any saving...

Trying to get out of the club we were given a quote for an additional payment.

Please do not join them, the sales pitch seems to be wonderful, but in reality it s a costly expensive exercise. If you have to add the membership fees and additional fees and and and there is no ways that you would save, rather spend extra money on mediocre service.

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Replies (3)
Vacation Hub International
Vacation Hub International's reply14 Mar 2019, 08:31
Official
Dear Member 

We regret your complaint and will do a full and thorough investigation.  We will contact you shortly to make sure that you receive feedback on all your concerns. 

Kind Regards 
Member Liaison Team 
AN
André Nel's update14 Mar 2019, 08:45
Reviewer Update
Well I am not holding my breath, have been emailing back and forth for the year, and a quick response from the VHI team with a complaint is within a week, but ussualy 3-4 weeks before you receive a phine call informing you that I need to cooperate with the agents and I am unwilling to give them a chance..... I am paying a hell of a premium for a service, I shouldn’t have to give them a chance to offer me deals..... as a matter of fact I was promised that I would not be able to beat the club’s prices.... Just tell me how to get out of the club without having to spend more money on this ****.
Vacation Hub International
Vacation Hub International's reply14 Mar 2019, 13:09
Official
Dear Andre

We refer to our previous correspondence with you wherein you received detailed feedback about your travel request, you have a double the difference guarantee which you can claim if you send us a like for like quote that is cheaper than ours. You never sent us any like for like quotes to validate your claims.

We called you today and explained that cancellation fee payable, the quote was sent to you via email.  Everything with regards to the cancellation process was explained to you.

Kind Regards
The Member Service Team