1 reviews | Active since May 2019
VHI TRYING TO AVOID MY CANCELLATION
I have the EXACT SAME PROBLEM as others seem to have. I am a member since 2016. Been trying to cancel my membership since SEPTEMBER 2019. There was a claim ONCE of trying to phone me - nothing more. It was insisted that my membership gets frozen for 6 months. In fact, I was TOLD that I CAN'T cancel unless it has first been frozen for 6 months. Then, as we are in SA lockdown, without work (due to COVID-19), guess what - payment goes off again because freeze period is over. I then CLEARLY ask that it be CANCELLED...... AGAIN! I get a reply saying "it has now been frozen for 6 months as previously discussed". Of course, that was NOT the discussion. Discussion was that I WANT TO CANCEL! After complaining more, I get a reply finally on 26 May 2020 saying "I will request the cancellation and be in contact". Already it is 12 days later with me emailing TWICE since, and still no reply. Each time I email, I email members@, info@ and this person that has very POORLY been dealing with my issue, ***. This is completely pathetic. How ****** long does it take to cancel???
I have the complete email trail from since I am a member of VHI.
Our company has been closed since 27 March 2020 due to Covid19 national lock-down. We recently returned to work with some of our staff on a rotation basis and are trying to catch up.
We have completed your request, your membership is cancelled.
Kind Regards
The Member Liaison team
Our company has been closed since 27 March 2020 due to Covid19 national lock-down. We recently returned to work with some of our staff on a rotation basis and are trying to catch up.
We have completed your request, your membership is cancelled.
Kind Regards
The Member Liaison team
When will I receive this?
When will I receive this?
Companies pay Hello Peter to have access to your/the posters information. That is how Hello Peter works.
Your email of confirmation has been sent.
Kind Regards
The Member Liaison Team
Companies pay Hello Peter to have access to your/the posters information. That is how Hello Peter works.
Your email of confirmation has been sent.
Kind Regards
The Member Liaison Team
Finally!!
Thanks.
Finally!!
Thanks.
It is totally ridiculous that when you communicate with VHI via all their communication channels - phone or email, that NOTHING is done for a period of 6-8 months!! Then a post being on Hello Peter for less than 5 hours gets a response (and this was through midnight), and suddenly gets the request carried out, which would either way have simply taken a few minutes of a VHI staff member to do, IF EVEN.
Service, after signing up, is clearly a mess and not being managed. Everyone has a don't-care attitude. I will never do business again. And as stated in my emails - which are FILED - this has been the biggest mistake and money-waste I have ever had.
It is totally ridiculous that when you communicate with VHI via all their communication channels - phone or email, that NOTHING is done for a period of 6-8 months!! Then a post being on Hello Peter for less than 5 hours gets a response (and this was through midnight), and suddenly gets the request carried out, which would either way have simply taken a few minutes of a VHI staff member to do, IF EVEN.
Service, after signing up, is clearly a mess and not being managed. Everyone has a don't-care attitude. I will never do business again. And as stated in my emails - which are FILED - this has been the biggest mistake and money-waste I have ever had.