NP
Nivesh P

1 reviews | Active since Jul 2018

18 Jul 2018, 15:05

VHI Hub International

<p>DON'T EVER BUY!!!&nbsp; 1. They invite you with an enticing "free" offer. 2. They then pitch this amazing 50% discount offering on holidays. When you get quotes, they don't offer you what you want (in my case pet friendly accommodation) so you can't even use the "double the difference payback" option and it is more expensive and takes longer than ordinary people. 3. When you sign with them, they don't take you through the fine print and then when you later query, they tell you it's stipulated in clause ... and you're in a contract. 4. I paid cash as I didn't want a monthly debit order, they (the agent) hid the fact that you STILL have to pay a monthly fee EVEN IF YOU PAY CASH! 5. This monthly fee will then lie in their bank account for 10 YEARS gaining interest which they will use to pay you back (if you're lucky, will only know in 10 years). 6. When you complain about the underhanded dealing, they say it was not done at head office and there's no action to be taken by them, HOW RIDICULOUS! In summary, they LIE, they don't explain the fine print, their deals are NOT 50% off, it's more expensive than quotes you will get yourself. I have it in the agent's writing that you are entitled to get 50% of your money if you cancel between 3 months - 10 years and 100% back after 10 years BUT they refuse to give you your money back!</p>

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Replies (4)
Vacation Hub International
Vacation Hub International's reply18 Jul 2018, 15:56
Official

Dear npahaladh

We regret your complaint and will do a full investigation. Our Member Liaison officer will contact you shortly.

Kind Regards

The Member Liaison Team

Vacation Hub International
Vacation Hub International's reply18 Jul 2018, 16:43
Official

Dear Mr Navesh

We confirm that you received a few travel options within 24 hours of your request, offering you discounts in line with our service agreement promise. Your savings will be different with each travel request in the duration of the membership.

Our Member Liaison officer tried calling you a few times but you refused to speak to her. We are more than happy to assist you with your concerns and our travel consultants will always provide more options if you are not happy with the ones that you received.

Kind Regards

The Member Service Manager

NP
Nivesh P's update19 Jul 2018, 11:21
Reviewer Update
Firstly, may name is Nivesh. Secondly, quote were not provided in 24 hours, calls were received to say it will be attended to (already received quotes elsewhere by the time VHI called). Thirdly, options provided were not pet friendly. Frankly, I don't care about this point. You have not responded at all to my query about the cancellation and reimbur*****t of monies paid.
NP
Nivesh P's update19 Jul 2018, 11:22
Reviewer Update
Lastly, your memeber liaison was given availability times which she did not adhere to.