VHI sales agents uses **** information to sell membership - ****!

<p>In January 2019 and February 2019 me and my husband attended VHI presentations. The sales agents that were allocated to us during the first presentation was Wesley and the second presentation John. Here is what they said, which VHI is now NOT willing to take ownership of: Presentation 1: Wesley explained the contract as follows: We pay a lump sum that night, thereafter for 24 months we pay a monthly fee. Thereafter payment stops. After 10 years we get all our money back yet have membership for 15 years. This got us interested. Once we showed interest Wesley advised the 2 week FREE holiday we get (for attending) he can change to 3 weeks. He also made it 3 weeks in South Africa and removed the 1 week oversees option. We signed contract that night and paid the lump sum. Wesley told us we can contact VHI head office, leave a message for him if we have any questions directed at him he will get back to us. He also gave us his cell number. A few weeks later when I contacted VHI to inquire about the FREE holiday vouchers I was told I only get 2 weeks, it cannot be changed to 3 weeks, nor can it be made for only South Africa and there is no way for me to make contact with Wesley again. I was told it is my word against Wesley's and VHI does not take responsibility for what Wesley told me. VHI also advised my monthly payment does NOT stop after 24 months. Unfortunately I signed a contract. We also have been trying to get hold of Wesley on his cell number. No answer. Eventually Faranaaz (customer liaison for VHI) contacted me. She said they are busy investigating this matter. I am still waiting for a response. Presentation 2: I attended another presentation in February again as VHI advised me unless I have proof, they really can't help. This time I recorded the conversation. Herewith detail re. what the sales agent said. This time it was a another agent, John, Wesley was not there. John said I ONLY pay for 24 months. Not a cent after 24 months yet I have 15 years membership. I have a 3 months period in which I can cancel the contract and will get a refund back on the lump sum I paid. He extended the 2 weeks FREE holiday to 10 days. (remember I was now treated like a new customer again). I asked him specifically about the 24 months payment and cancellation period and stated this is NOT in the contract I am signing BUT he said I do not need to worry as it is true. I can cancel within 3 months and if I take this, payment stops after 24 months. I also specifically asked asked about the FREE holiday and 10 days - stating it does not give this detail on the voucher he supp**** BUT he said I don't need to worry, it is all true. None of it is! I supp**** the recording proof that their sales agents are most probably getting the wrong training since they tel the same lies to VHI. I have given VHI time to investigate this matter, supp**** them with ALL the evidence yet to date they have not come back with a solution. AND let me tell you now, the vouchers they give out IS NOT A FREE ACCOMMODATION HOLIDAY! It is a discounted holiday with only 3 places to chose from!!!! Not ANYWHERE in South Africa like John and Wesley said. I made it very clear to VHI I do not want to deal with a dishonest company, they do not take any ownership for mistakes their agents make and all I get is sorry you signed a contract. My advise to anyone attending a VHI presentation, PLEASE take your recorded with you, advise the agents you are recording the conversation and DO NOT sign anything without first calling VHI to confirm what the sales agent said as VHI does not take ownership of this. My next step is the Ombudsman. Somewhere someone must be able to help me!!!! I signed a contract on false information. This is not treating me fairly?</p>