MS
Michael S
1 reviews | Active since Sept 2013
08 Mar 2019, 14:50
Vhi non disclosure of additional fees - ********* marketing
I signed up as a member 22 january 2019 - i wanted to pay the full amount upfront and there agent told me that i can't - i must pay a deposit of R9199.00 and R1688.58 for 24 months. There agent Errol van der Westhuizen took me and my wife out of the meeting room to the outside in a dark place and let me sign the contract and pay the deposit. When i arrived home and reading everything i realize that vbi agent did not disclose the reliance benefits contribution of R449.00 for 120 months to me. I immediately emailed a cancellation letter. My bank reverse the deposit and they deduct it again. They refuse to pay back my deposit.
Helpful (0)
Replies (3)0
Replies (3)
Vacation Hub International's replyOfficial
08 Mar 2019, 16:23Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
Vacation Hub International's reply08 Mar 2019, 16:23
Official
Dear Member
We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.
Kind Regards
Member Liaison Team
MS
Michael S's updateReviewer Update
30 Mar 2019, 23:08VHI refuse to pay back my deposit after I cancelled and now send me a further invoice of 50% of cancellation fee of R14000 and holding back my deposit of R9199.
MS
Michael S's update30 Mar 2019, 23:08
Reviewer Update
VHI refuse to pay back my deposit after I cancelled and now send me a further invoice of 50% of cancellation fee of R14000 and holding back my deposit of R9199.
Vacation Hub International's replyOfficial
01 Apr 2019, 09:31Dear Member
We always act in accordance with the law. The Consumer Protection Act stipulates the following in Section 14:
(3) Upon cancellation of a consumer agreement as contemplated in subsection
(1)(b)—
(a) the consumer remains liable to the supplier for any amounts owed to the
supplier in terms of that agreement up to the date of cancellation; and
(b) the supplier—
(i) may impose a reasonable cancellation penalty with respect to any goods
supp****, services provided, or discounts granted, to the consumer in
contemplation of the agreement enduring for its intended fixed term
Upon proof of payment, your membership will be cancelled.
The Member Liaison Team
Vacation Hub International's reply01 Apr 2019, 09:31
Official
Dear Member
We always act in accordance with the law. The Consumer Protection Act stipulates the following in Section 14:
(3) Upon cancellation of a consumer agreement as contemplated in subsection
(1)(b)—
(a) the consumer remains liable to the supplier for any amounts owed to the
supplier in terms of that agreement up to the date of cancellation; and
(b) the supplier—
(i) may impose a reasonable cancellation penalty with respect to any goods
supp****, services provided, or discounts granted, to the consumer in
contemplation of the agreement enduring for its intended fixed term
Upon proof of payment, your membership will be cancelled.
The Member Liaison Team