ED
Elsa D

1 reviews | Active since Sept 2017

18 Sept 2017, 13:11

VHI

<p>I was invited to their presentation with the promise of a holiday voucher. They are not timeshare, they told me but vacation wholesalers. They paint an extremely rosy picture during the presentation, and with excellent sales techniques get you to fall into their trap. Once you read the pages and pages of small print on the back of the contract, you realize that nothing they promised you is Guaranteed. You can't get past the switchboard, or get to speak to the sales consultant ever again. Even after hand delivered my cancellation within 48 hours, by two courier companies, completely within the cooling off period of 5 days, I am still having problems, and needless to say, am battling to get my R14 399 deposit back. BE CAREFULL... DONT DEAL WITH THEM.., DONT BE FOOLED!!!!!</p>

0
Replies (4)
Vacation Hub International
Vacation Hub International's reply18 Sept 2017, 13:23
Official

Dear 2301

We regret your complaint and will do a full and thorough investigation. Please send us your membership number or details of where you attended our exhibition. We require all your details in order to assist you.

Kind Regards

Member Liaison Team

ED
Elsa D's update18 Sept 2017, 13:43
Reviewer Update
Kindly furnish me with your contact no, other than the switchboard no, as I can't get past switchboard.
Vacation Hub International
Vacation Hub International's reply19 Sept 2017, 10:45
Official

Dear 2301

Thank you for your reply. All our members receive a folder when they join and all the correct contact details are in the folder.

Kind Regards

The Member Service Team

ED
Elsa D's update03 Oct 2017, 13:19
Reviewer Update
It is now 1 month since cancellation. To date I have not received my deposit back and was once again ********** by VHI, *****ing, yes I call it *****ing, as this membership was cancelled , WITHIN THE 5 days cooling off period, R3000.0O from my bank account per debit order. Shame on you VHI for conducting such dishonest business!!