RK
Riana K

1 reviews | Active since Feb 2018

28 Feb 2018, 11:48

VHI disappoints with empty promises

I read the complaint/review of Joseph of 5 Nov 2017. The letter is exactly the same as my current situation and intense frustration. The staff at VHI does not want to assist me regarding the breach of contract - from their side. I came across the warning on Hellopeter site of The Holiday Club to their members "giving" points to VHI to be sold on behave of the member. Now everything is clear to me why I get such bad assistance. I strongly feel that VHI is totally unprofessional in the way they make promises to clients and add additional arrangement in the contracts which are not valid.

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Replies (2)
Vacation Hub International
Vacation Hub International's reply28 Feb 2018, 12:00
Official

Dear Member

We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.

Kind Regards

Member Liaison Team

Vacation Hub International
Vacation Hub International's reply28 Feb 2018, 14:23
Official

Dear Riana

We have reviewed your file and all the telephone calls and email sent to you. We are confident that you have received all the services and feedback that you have requested.

We will summarise in another email today.

Kind Regards

The Member Service Team