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Matthew K

1 reviews | Active since Nov 2018

26 Nov 2018, 13:31

VHI Bad News

This is one of the most unprofessional companies I have had the misfortune to have dealings with.

Their promises mean nothing and their offerings are well below par when it comes to travel. Since signing up with VHI I have yet to experience one of their travel offers. Their offerings do not fit my requirements and their research and feedback is non-existent. I have tried to cancel on several occasions, but have not had the funds to pay the astronomical cancellation fee.

The decision has now been made for me as I have been alerted to the fact of being retrenched and my son has also had the worst motorbike accident and medical aid will not cover all expenses.

I did the right thing by discussing that I cannot pay the monthly installment of R3000 any longer and have been told to furnish proof. I have not received documentation of my retrenchment yet, and my partner is paying my son's medical bills so what proof do I have.

yet I have been threatened with blacklisting, lawyers, debt collector handover if I cannot pay.

I'm still wondering what I'm paying for in the first place.

0
Replies (2)
Vacation Hub International
Vacation Hub International's reply27 Nov 2018, 14:55
Official
 
Dear Member 
We regret your complaint and will do a full and thorough investigation.  We will contact you shortly to make sure that you receive feedback on all your concerns. 
Kind Regards 
Member Liaison Team 
MK
Matthew K's update28 Nov 2018, 10:00
Reviewer Update
My partner has been in contact and has emailed and spoken to several agents to no avail. Please don't 'regret' the complaint and rather do something about it. That will go a long way to showing your goodwill and ensuring that other members remain loyal. That is what good customer service is about. I have to say that I regret becoming involved with VHI and am shocked at the responses from your team to my partner. My partner is dealing with the matter and you have her details and I am happy for her to continue to deal with the matter if you have a solution, other than to 'provide documentation', which we have both stated that we do not have.