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gerhard S

1 reviews | Active since May 2016

27 Nov 2017, 09:53

VHI application cancelled and refund enquiry

We cancelled our initial application to VHI the morning of 23 Nov 2017, after the presentation of the holiday system the evening of 22 Nov 2017. Contacting VHI on the tel number and on email address provided in their small print, proved to be a nightmare and staff very unhelpful to connect you to the accounts division of client services. The refund of monies paid and to be refunded in light of the 5 day cool-off period, is being ignored. Also the requests to confirm that they have received the cancellation notification couriered to them , faxed to them , emailed to them , SMS'd to them are simply ignored. This will force one to report the matter further and take further action to get VHI to adhere to their own small print regulations and arrangements in terms of membership application cancellations. Will keep updating as the matter progresses.

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Replies (6)
Vacation Hub International
Vacation Hub International's reply27 Nov 2017, 15:37
Official

Dear Member

We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.

Kind Regards

Member Liaison Team

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gerhard S's update29 Nov 2017, 13:16
Reviewer Update
Day 5 after date of signature. Still no reply back received from Client Manager or any contacted VHI Staff, as spoken to telephonically. No confirmation received that agreement and application has been cancelled. No feedback received on refund date . Left message at Receptionist for Client Manager to call me back. No feedback received as yet.
Vacation Hub International
Vacation Hub International's reply30 Nov 2017, 09:18
Official

Dear Mr Scheepers

The Client Manager has spoken to you on 28 November and again on 29 November, you statement is false. You have been advised of the process.

Kind Regards

The Member Service Team

gS
gerhard S's update30 Nov 2017, 20:31
Reviewer Update
Mrs / Miss Client VHI Customer Liaison - plse confirm that the agreement has now been cancelled, as per my couriered cancellation documents received by VHI. Plse also confirm the refund date of the R14k paid in terms of the application. Plse send a written reply on email to myself as well, in this regard , so that we can finalise the matter.
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gerhard S's update04 Dec 2017, 18:45
Reviewer Update
Mrs VHI Client Liason Manager - received your first email reply at 16h20 on Fri, 1 Dec 2017, informing me that you now received your copy of your documentation and that you will only have a Jan 2018 meeting. You advised that you will only be able to refund us the R14k paid by end of Jan 2018. I advised that this leadtime is not acceptable, since we kept to the withdrawal notice period of 5 Days after date of application and expect thay VHI will follow the same leadtime for the refund. There is no stipulation in the application that the applicant must wait 2 months and longer after the notification was served, to receive the refund. We therefore expect the refund to be finalised this week and by week-ending 8 Dec 2017. Awaiting VHI to action accordingly.
gS
gerhard S's update04 Dec 2017, 18:45
Reviewer Update
Mrs VHI Client Liason Manager - received your first email reply at 16h20 on Fri, 1 Dec 2017, informing me that you now received your copy of your documentation and that you will only have a Jan 2018 meeting. You advised that you will only be able to refund us the R14k paid by end of Jan 2018. I advised that this leadtime is not acceptable, since we kept to the withdrawal notice period of 5 Days after date of application and expect thay VHI will follow the same leadtime for the refund. There is no stipulation in the application that the applicant must wait 2 months and longer after the notification was served, to receive the refund. We therefore expect the refund to be finalised this week and by week-ending 8 Dec 2017. Awaiting VHI to action accordingly.