Vacation Hub International

<p>We wish to lodge a complaint against VACATION HUB INTERNATIONAL for false advertising. We attended a promotion of Vacation Hub International (VHI) in Boksburg on the 11th of May 2018. We were sold a product by VHI based on lies due to the cancellation procedures that was explained to us. Before we signed the contract, Marlon verbally went through the contract with us and told us that we have a 3 month grace period to cancel the contract with a full refund He told us that the contract could be terminated within three months after signing with a full refund of the deposit of R14 449-00, and no further payment due to VHI. Mr Lukas Miller, the manager at the exhibition confirmed this as well. After two weeks when we decided to cancel out contract we were told by Mrs Sandra Taljaard telephonically that the contract states we only have a 5 days grace period to cancel our contract, which was not told to us on the day of the exhibition. We have contacted Mr Lukas Miller, the manager at the exhibition with regarding the 3 month cancellation period and he confirmed with us about the 3 month grace period. Mr Lukas Muller said that he would investigate the matter and come back to us but have not done so as of yet. We have also tried to call Mr Lukas Miller afterwards a couple of times but he has not answered or responded our sms&rsquo;s. Now that we want to cancel our contract not only do VHI wants to keep our R14 449-00 deposit, but they also want the 50% of the balance due to them. This is a lot of money that we do not have and we feel that it is not fair how the situation has been handled by VHI. If we were told the truth about the cancellation period at the exhibition we would have cancelled on time.</p>