SR
Stefanus R

1 reviews | Active since Sept 2018

05 Sept 2018, 21:02

Vacation hub international

<p>Me and my wife was invited tona presentation but promises made by the sales person was not carried out. we were not oing to join Vacation hub international because of a financial commitment elsewhere, but the salesperson asked us if we had another holiday club or poits scheme we belong to, and we told him aout our LPA holiday plan. He then offered us the the option of selling our points for the next year to a international holiday guests and the money would be paid into my bank account and I can use tha money to do the vacation hub international purchase. we had to wait 10 to 12 weeks for the for the money and if we did not receive any money, the deal with vacation hub inernational would not go ahead which means they will pay the R14000.00 deposit back but keep R460.00 contract fee because that could not be reversed. So we accepted the condition, and are still waiting for the money for our Lpa holiday money so we can use that as finance, but we did not receive anything. We did get a surprise though when I saw an amount of more than R3000.00 that went off my bank acount, and when I spoke to a Miranda at Vacation hub International and asked to speak to the salesman who made these promises, she could not help me so I could sort out the mess. There was a verbal condition that was agreed upon and it was not kept. I can not afford this plan presented to me witout the R46000.00 to R56000.00 income agreed upon for my lpa plan. I was promised a a full refund of my deposit, if money could not be made up by selling my lpa holiday plan for 2019 in which case the agreement would not go on and contract be cancelled. Clearly what the sales people tell you and promise, and what the cotract states is contradicting and are we as customers misled and **** to. Funny that at their office they can not let you get in contact with original sales person. My wife and I had a verbal agreement, but somehow it is conveniently ignored and now they want to offer us a cheeper plan. we are not interested in a cheaper plan, we want our money back as promissed verbally. All our holiday details at LPA was handed over for the sale the night of the presentation, but somehow Vacation hub international know nothing about it. Please give my money back so we can part our ways and have no dealing with each other anymore. Your sales peopal are missleading the customers.</p>

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Replies (4)
Vacation Hub International
Vacation Hub International's reply06 Sept 2018, 08:48
Official

Dear Member

Please refer to your telephone conversation with Miranda yesterday and various communications before. We await the details that we requested.

All services contained in your service agreement will be delivered to you.

Kind Regards

The Member Service Manager

SR
Stefanus R's update06 Sept 2018, 10:15
Reviewer Update
Superior Paints There are too many people with the exact same experience that me and my wife experienced for VHI headoffice to claim that they do not know what thair sales consultants offer people who at first do not want their product and then offer them a substancial amount for their lpa and other holiday points for their uk and other overseas clientele to just brush it off and claim that the fine print of the contract is all that matters. Here is my telephone number ********** 489 If you had the same experience, please get in contact with me so we can fight this cancerous practice. The reason my wife and I did not respond within 5 days of signing the agreement is that we were made to believe that the offer was foolproof. in any agreement. VHI refuses to give us the salesmans contact number, which in itself says a lot. I do not want to be in agreement with VHI because of this practice. We are busy dealing with sageplay as well as as fnb as well as FNB to reverse this transaction and cancell the agreement because VHI salesman's promisses was not kept.
Vacation Hub International
Vacation Hub International's reply06 Sept 2018, 11:08
Official

80% compliments on Hello Peter
68720 Happy Clients
338652 Bookings made
7.5 Million Rand Savings per year
6 years and counting
2Travel Awards won

If you want to get more information, read some testimonials, look at previously achieved rates or apply for membership go to our webpage www.vacationhub.co.za.

We are so proud of our service

The Member Service Manager

SR
Stefanus R's update10 Sept 2018, 09:49
Reviewer Update
I am happy for the people who can afford your membeship. I unfortunately can not afford it at this given time, and that was made clear to Vian your salesperson who serviced us at the presenttion. There are reasons of a private nature that prevented me from being able to afford the agreement. The only way I can afford the R70 000.00 agreement, is if the money do not come dsirectly out of my pocket, reason for that is a bad health and sky high meds needed to keep me alive. So for me to pay my LPA points, pay for vaction hub, save money to travel, and pay more that R4000.00 for my med, to say the least is ridiculous to expect, that is why I declined original offer made by Vian from vacation hub, but with the offer he gave us to sell our LPA points and then the points pay for Vacation hub membership, and in following years the LPA pay for our traveling fees, would be the only option we can afford Vacation hub Internation membership. The agreement was that if they could not sell my LPA on our behalve so that it makes it possible to afford the VHI membership, the membership would be canceled and there would be no comitment anymore from our side and full deposit be paid back, but we would only know that in 10 to 12 weeks to give VHI the chance to sell our LPA plan, therefore we could not cancel the agreement in 5 days. We need Vian to stand up and acknowledge that this was the offer he made on behalve of VHI and sk them to pay back the money they took from us which will include the 2 debit orders VHI took from us. I NEED THIS MONEY FOR MY MEDICINE>>>>IT IS A MATTER OF LIVE AND DEATH IN MY CASE. IHAVE AN AUTOIMMUNE DESEASE AND MY MEDS ARE SKY HIGH. I did not tel Vian this because I believe some things in live is of private nature.