Vacation Hub International

<p>On the 22nd February 2018 we attended a presentation by Vacation Hub International in Pretoria. We took a liking to the product offered because they promised us that they would be able to Rent out our QVC points from which we would both stand to benefit. However I enquired at QVC the next day and was informed that there was no agreement with Vacation Hub International to have them Rent out my QVC points as this was against the rules of the Club. I immediately sent an email off thereafter to Vacational Hub International (VHI) to cancel my membership. I also phoned VHI and was informed that the signed membership agreement was in transit and that nothing could be done until they had received it. Going through the fine print I noticed that VHI also wanted a written cancellation delivered to them so on Monday, 26 February 2018 I sent them a signed letter of cancellation via courier speed post to their offices in Cape Town. On 1 March 2018 I received a call from an Elsabe Labuschagne .... I explained the situation to her and she confirmed receipt of my cancellation letter. She said she would look into the matter and I reiterated that I wanted to cancel and would like to be refunded. I received an email shortly after from Elsabe stating the following ... "Thank you for taking my phone call and for giving me the time to discuss the reason for your request. ". On the 22nd March 2018 I received another email from Elsabe stating that they wanted to retain my membership and offered me another level of membership. I rep**** that I did not accept the offer and that I still want my membership cancelled and that I would like my refund. Since then I have sent two emails requesting an update as to my cancellation and refund. No reply. As I am having so much difficulty in getting a reply and refund I have resorted to making this formal complaint on Hellopeter.com.</p>