Vacation Hub International

On 12 July 2018, we attended a presentation by Vacation Hub International(VHI).

The presentation was done by Errol van der Westhuizen. He, on behalf of VHI offered us a Diamond Membership.

He told us that VHI will sell some of our Bonus Breaks of our Holiday Club Membership and that we will receive R80 000 as a once off payment once the registration process is finalized. Thereafter VHI will sell some of our Bonus Breaks of our Holiday Club Membership to customers (mostly foreigners) and that we will in this way receive up to an amount of R8000 annually which will then cover our levies of Holiday Club and even make a small profit. My question to him was that if VHI will then supply us with an IRP 5 at the end of each financial year. His reply was "no" because it is our money.

Very good promises were made to us by Errol. This is a special for R89 449, that it is the half price offer and that it was only valid for that specific night. We had to pay there and then R14 449 to qualify for the special, left us with a balance of R75 000. He also said that should we want to cancel the contract we can do so within 72 hours and that our monies paid "will" be refunded within 72 hours according to the consumers act, which we believed. Why would we in any case want to cancel on such a good offer? If we only had knew. Nothing was ever mentioned about a cooling off period. Unfortunately, after we have signed the contract. I only phoned them on the registration date to finalize the selling of the bonus break points when I realized that there is something not right.

I‘ve read through the contract and saw that we can cancel the contract according to the consumers act, but that we have to pay 50% of the outstanding balance. Is this another ****???. I phoned them on numerous occasions to find out what the progress is on selling off the bonus break offers from Holiday Club, only to be told that it is too soon to expect bookings and that I must follow up at other times. To date, no bonus break bookings, no monies into my account, just money that goes into theirs. The marketing company, Xplorer Brands, don't get any help from them.

Please Help.