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michele.lima michele.lima

1 reviews | Active since Jul 2017

16 Jul 2017, 19:17

Vacation Hub International

<p>I've been paying for 2 years and have never been able to get any benefit or savings from VHI. I went onto their website as I wanted to cancel my service as advised during the presentation that I would have to pay the fixed 2 year portion before I can cancel the service. Only to find that there is no information about how one can cancel the service. I'm sure this is ******* and against the Consumer Protection Act! I sent an email to the email address on the site and have not had any reply. If I don't get contacted in the next week I will be lodging a complaint with the Consumer Protection unit.</p>

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Replies (2)
Vacation Hub International
Vacation Hub International's reply17 Jul 2017, 09:44
Official

Dear Member

We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.

Kind Regards

The Member Liaison Team

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michele.lima michele.lima's update28 Aug 2017, 18:59
Reviewer Update
VHI responded promptly and we have settled the matter.