Travel Agency - Vacation Hub International

We have been with this company for 10 years. In return for our loyal monthly contributions, we were promised a cash back amount. Nothing has materialized. Even the lawyer's letters that we have resorted to sending have been ignored. Over the ten years we have hardly used this company, as their service is slow and unhelpful. Every request I have sent has taken at least 3 days before I have received a response. I cannot recommend this Travel Agency at all. Very disappointing.