So disappointed and frustrated

Also a very unhappy subscriber. i used the service very little during my 2 years of subscription as I did not get good deals or value. For this reason I wanted to cancel subscription after the two years and contacted the consultants to effect this. I was advised not to cancel but to freeze the account for 6 months. I did not want to do this and specifically told this to Faranaaz as I said I will not remember to do this again after 6 months to freeze again for 6 months more. She assured me that they will not reactivate my subscription before confirming it with me. So surprize, surprize, exactly what I told her would happen , happened! they reactivated the subscription without speaking to me, subtracted membership fees for three months (over R900) from my account. When I contacted them and politely explained the situation and requested the refund, they refused and said that I did not request the freeze and therefore will not refund me. I am extremely frustrated with this company and very unhappy with the service received. The manager in charge of my query Leticia Johnstone is never at her desk when I call (which I do not believe to be true) and never calls me back when she says she will which I classify as very unprofessional. She hopes that I will just stop calling and follow up. I honestly want to warn other users to please keep away from VHI. It is not worth your money or effort.

Hopefully management will make contact with me so we can resolve the issue