Vacation Hub International
<p>We were invited to a presentation at the Vacation Hub International on Friday the 9th of September 2016. According to the salesman, I would have "BIG MONEY' in my bank account before the end of October 2016. The same evening the amount of R9149.00 was deducted from my account. The 23th of September I had an email requesting a password for my VHI account. On the 7th of October another email requesting my Holiday Club details and points, which I sent through. On the 22nd of October I send an email asking what is happening with this account. No answer as yet. This morning I phoned and spoke to Stephanie who told me that the debit order did not go through???? It was taken from my straight account - debit order??? She also told me that I had to cancel within 5 days after signing - which was not told. Now I have to write a letter explaining why I want to stop this account. She also told me that we will loose 50% of the above-mentioned amount!!! Still there is no account activited from there side - where is the money then?? If this account is not activated, why not just give my money back???</p>
Maggie from VHI phoned us and explained how VHI's contract works. I told her that we still want to cancel the contract. We then had to send 3 months bank accounts, proof of income etc. That was done the 2nd of November. No answer as yet!!!
This morning I logged in to check the travel voucher where we could have free accommodation in Bangkok and only THEN realized that we cannot use this voucher!!! We are over 65!!!!! Nobody told us this!!! Then I tried THE DUNES in Plettenberg Bay - surprise!!! Free accommodation BUT you need to pay for a buffet breakfast and lunch upfront at the Hotel.
PLEASE check all these before you SIGN!!
Maggie from VHI phoned us and explained how VHI's contract works. I told her that we still want to cancel the contract. We then had to send 3 months bank accounts, proof of income etc. That was done the 2nd of November. No answer as yet!!!
This morning I logged in to check the travel voucher where we could have free accommodation in Bangkok and only THEN realized that we cannot use this voucher!!! We are over 65!!!!! Nobody told us this!!! Then I tried THE DUNES in Plettenberg Bay - surprise!!! Free accommodation BUT you need to pay for a buffet breakfast and lunch upfront at the Hotel.
PLEASE check all these before you SIGN!!
Resolved
Resolved
