Refusing to cancel, breaching contract and endless excuses

<p>VHI has over the last few years ******** me out of thousands of Rands. I signed up for one of their packages but halfway into the subscription, the company I worked for closed down and my income was basically halved but because of the way they work and the amount already paid, I had no choice but to continue and wait for the payout once cancelling the subscription. This was almost 2 years ago. I have tried cancelling numerous times -on the first attempt and to receive the payout, I was told that someone would contact me which never happened. After that, again but this time I was told I had unfortunately (conveniently) missed the deadline...? Since then, I have called( been told I have never cancelled), mailed (been told there are other options), called and mailed (subscription paused and then simply continued to deduct after only a few months from what I can tell) and called again to be told again that I have never requested a cancellation. Finally, last week I contacted them again and again I was told that I had never requested a cancellation. I informed them that this was blatant theft and I needed to "Please, PLEASE cancel" as this was not something I could afford at all. I was told that their records showed no communication from me (even though I have proof of them replying to my cancellation request) and that I would be called back shortly. I have yet to hear from them. At all... I have asked my bank to stop the debit orders but Vacation hub simply changes the amount by a small margin or changes the reference and I'm back to square 1. Simply put and for those reading this. DO NOT TRUST VACATION HUB! Their business model is to **** and ***** and lie under the guise of sandy beaches and luxury resorts.</p>