AB
Antonia B

1 reviews | Active since May 2017

28 May 2017, 20:35

Poor Service Delivery

<p>On 18/05/2017, I attended a presentation in Alberton. As of today (28/05/2017), I have not received any correspondance from VHI nor have VHI responded to any of my emails. I requested an immediate cancellation, during the cooling period whereby I sent several emails as well as posting a registered letter to VHI. The receptionist is unhelpful and according to the VHI's policyt she cannot transfer me to the relevant parties that can assist me to cancel my contract.</p> <p> </p>

0
Replies (1)
Vacation Hub International
Vacation Hub International's reply29 May 2017, 12:03
Official

Dear Member

We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.

Kind Regards

Member Liaison Team