1 reviews | Active since Jun 2021
POOR Service Delivery
I became a member on 2019-07-05 after I attended a presentation. I paid the FULL membership amount of R 36 719.00 at the presentation. Because of this FULL payment I received quite a good discount for which I'm happy for. However, when I recently sent a Vacation Request to VHI, a consultant at VHI informed me that my account is in arrears. I could not understand that because according to the contract I signed was everything paid for and the "monthly service fee" was indicated on the contract as "Not Applicable" due to the fact that I paid ONE amount in FULL. According to my knowledge I don't owe VHI anything and even when I follow up on this issue of my account they DON"T come back to me. I never received any notifications w.r.t. ARREARS. I want this matter to be sorted but VHI is actually not corresponding at all, since I was told that they will come back to me. I'm still waiting.
Thank you for letting us know of your frustration, our records show that we did communicate with you yesterday and you did receive your travel quotes.
This was confirmed by you today when we called you. Therefore there is nothing outstanding.
Kind Regards
The Member Service Team
Thank you for letting us know of your frustration, our records show that we did communicate with you yesterday and you did receive your travel quotes.
This was confirmed by you today when we called you. Therefore there is nothing outstanding.
Kind Regards
The Member Service Team
If you read my review thoroughly, you will realize that it was not the outstanding quotes that were the issue, but the fact that I was told I'm in ARREARS with my account.
And yes, VHI phoned me only after I've placed this review on Hellopeter to confirm that I was correct. It was confirmed that my membership was indeed paid in full. No mentioning however w.r.t. the fact that VHI made a mistake to indicate that my account is in ARREARS, or not.
If you read my review thoroughly, you will realize that it was not the outstanding quotes that were the issue, but the fact that I was told I'm in ARREARS with my account.
And yes, VHI phoned me only after I've placed this review on Hellopeter to confirm that I was correct. It was confirmed that my membership was indeed paid in full. No mentioning however w.r.t. the fact that VHI made a mistake to indicate that my account is in ARREARS, or not.
We once again confirm that your travel quotes were sent yesterday already confirming that you can travel.
Kind Regards
The Member Service Team
We once again confirm that your travel quotes were sent yesterday already confirming that you can travel.
Kind Regards
The Member Service Team
We once again confirm that your travel quotes were sent yesterday already - confirming that you can travel.
Kind Regards
The Member Service Team
We once again confirm that your travel quotes were sent yesterday already - confirming that you can travel.
Kind Regards
The Member Service Team