jj
josesenior.potgieter josesenior.potgieter
1 reviews | Active since Jun 2017
10 Nov 2022, 16:42
Poor service
I cancel my membership 402329 in August 2019 and my payment was up to date and 2year payment up to date I never receive any bills after my cancelation Today Mrs ******tson from VHI phone me and say my membership is not canceled Common after 2019 and it is now 2022 now I must proof that I canceled my membership I ask her I want to talk to Karissa she's not working there anymore Even Errol vd Westhuizen not working there anymore VHI poor client service
Helpful (0)
Replies (1)0
Replies (1)
Vacation Hub International's replyOfficial
11 Nov 2022, 09:11Dear Joseph P,
In 2019 you made full use of all your benefits and also booked travel where you received 51.62% discount on your accommodation. We have not received any form of cancellation request from you in 2019 thus we have requested you to send us the proof. We pride ourselves on good service and want to ensure you receive this, thus an investigation will be completed once you send us the information required.
Kind Regards,
The Member Service Team
In 2019 you made full use of all your benefits and also booked travel where you received 51.62% discount on your accommodation. We have not received any form of cancellation request from you in 2019 thus we have requested you to send us the proof. We pride ourselves on good service and want to ensure you receive this, thus an investigation will be completed once you send us the information required.
Kind Regards,
The Member Service Team
Vacation Hub International's reply11 Nov 2022, 09:11
Official
Dear Joseph P,
In 2019 you made full use of all your benefits and also booked travel where you received 51.62% discount on your accommodation. We have not received any form of cancellation request from you in 2019 thus we have requested you to send us the proof. We pride ourselves on good service and want to ensure you receive this, thus an investigation will be completed once you send us the information required.
Kind Regards,
The Member Service Team
In 2019 you made full use of all your benefits and also booked travel where you received 51.62% discount on your accommodation. We have not received any form of cancellation request from you in 2019 thus we have requested you to send us the proof. We pride ourselves on good service and want to ensure you receive this, thus an investigation will be completed once you send us the information required.
Kind Regards,
The Member Service Team