1 reviews | Active since Oct 2016
Over promise (Salespeople), under deliver (Administration)
<p>The sales people need to be more clear about all of these little things, because it seems like they have over-promised. We were promised a free travel gift, which was very disappointing, because they never informed us that we had to be over the age of 30 to make use of the Thailand gift voucher, even though they asked us on numerous occasions how old we were.</p> <p> </p> <p>Admin:</p> <p>Three weeks after completing my application, I have heard nothing from them, and after calling then only I was informed that my proof of payment was missing. I guess if I never called they wouldh've never called me, but at least I had a good sense of "smell" that I was able to "smell" the fact that something was missing (yes sarcasm). Eventually my Memebership was activated, but after notifing them of my preferred password, I had no access to my profile. I called again and was informed that my membership will only be activated in 4-6 weeks.</p> <p>There is no communication of such delays during the "sales pitch", in fact, according to the sales people, I was going to have access immediatly to my account for three months before my first Debit were to be detucted, and if during this time I was not happy with the membership, I could cancel and get all my money back.</p> <p> </p> <p>I called the customer care number provided and I was informed that if I want to make travel arrangments before I have access to my profile, that I could do so via calling them. I phoned and asked to speak to the lady who informed me of such, and she was unavailable, after which I was informed that I should send her the request via replying to her email. So I rep**** to her last email sent, and have not received a reply for two weeks, even though I have sent another request.</p> <p> </p> <p>My first Debit order is due within a week, and I haven't had any feedback when my "so called" three month period starts (on the day I signed the application OR the day my Membership is activated 4 Nov 2016)</p>
Give credit where it is due
I was contacted within a day following my review by a lady called Jorika, and she answerred all of my questions in detail, and activated my membership a week earlier than was suggested. she guided me throuh the website on how to use it, and she was very friendly.
This was a much more pleasant experience, and it has changed my impression slightly. I am hoping for continued services of this quality.
One disappointing factor though, is that the Sales people do promise things that are not true, and I was surprised to be informed that there is only no penalty to cancellation within 5days following your application, and not a 3 month all money back trial period as it was suggested during the sales presentation. I guess this is possibly also the most frustrating thing for the client services to deal with, as the Sales people DO NOT know the terms and conditions, and promise you things just to get a signature.
Non the less, I really hope I will have a lot of savings through their platform whenever I look to travel
Give credit where it is due
I was contacted within a day following my review by a lady called Jorika, and she answerred all of my questions in detail, and activated my membership a week earlier than was suggested. she guided me throuh the website on how to use it, and she was very friendly.
This was a much more pleasant experience, and it has changed my impression slightly. I am hoping for continued services of this quality.
One disappointing factor though, is that the Sales people do promise things that are not true, and I was surprised to be informed that there is only no penalty to cancellation within 5days following your application, and not a 3 month all money back trial period as it was suggested during the sales presentation. I guess this is possibly also the most frustrating thing for the client services to deal with, as the Sales people DO NOT know the terms and conditions, and promise you things just to get a signature.
Non the less, I really hope I will have a lot of savings through their platform whenever I look to travel
Thank you
Thank you