**** or Not?

Membership no. 153360

I signed the contract with VHI 22/01/2014. 10 years & 120 monthly payments later, as per the contract I am entitled to my Loyalty Cash Back Reward which includes full activation fee & all monthly service fees. I have my original Rewards Certificate, I have a spreadsheet with the dates & amounts of all 120 monthly payments totalling R120305.90. Final payment made 1/2/2024 so on 2/2/2024 I send an email requesting my Cash Back Reward attaching my certificate & payment schedule. 8/2/2023 I receive a reply requesting 120 months bank statements reflecting successful debit orders. I request & receive such and forwarded to VHI. VHI reply that the password to open the statements is invalid, so I print to PDF and email the bank statements to VHI. I received a reply telling me the following:- ‘Your payout will be R48750.12, which will be credited to your membership. This credited amount will be debited for the next 10 years which equals to R406.25 per month. Our current debit order of R906.05 has been subsidized by 50 % which is now R453.03 per month. R453.03 -R406.25 = R46.78 Your next debit order will now be R46.78 as of the 1st of April 2024 Kindly see below :

You also have the choice to use the credited amount and upgrade your membership to our latest package where you will be able to receive commissions on a business portal. However, Should you want to proceed with the cancellation of your membership, you will forfeit the loyalty cash back and the membership will be cancelled without any benefits.’ I don’t want my Cash Back Reward credited to my account, I want it credited to my bank account. The total amount I paid to VHI was R120305.90 not R48750.12. Please tell me VHI is not a ****. Please tell me that they are an honest company who will repay what they said they would pay in their contract. I have fulfilled my part of the contract.