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Roshnie G

1 reviews | Active since Aug 2016

21 Sept 2017, 10:08

Be very wary and cautious when signing the contract.

<p>My husband and myself had numerous phone calls to attend a presentation from VHI and every time we refused they would phone over and over , the calls did not stop and eventually we decided to go and see what they are offering . After the presentation we where forced to sign the contract immediately and they did not advise us that the cancellation is 5 days which is to little. They also expect you to pay a deposit immediately and carry their machine with them which is totally unacceptable. When you tell them that you need to think about it they get very forceful and angry and want you to sign and pay immediately. The product is not what I expected that they explained to us . Be very careful when signing a contract. Always take your time to read the contract before signing which VHI does not allow you time to read.</p>

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Replies (3)
Vacation Hub International
Vacation Hub International's reply21 Sept 2017, 11:11
Official

Dear Roshnie1996

We regret your complaint and will do a thorough investigation. Please advise your membership number.

Kind Regards

The Member Service Team

RG
Roshnie G's update21 Sept 2017, 11:42
Reviewer Update
Dear Member Service Team. VHI 302072. I had fought a loosing battle to cancel and my full amount to be paid over to me for over one year and eventually Scorpion Legal had offered us to cancel and we had to pay a total of R2807.27 yesterday to VHI. We did never even use your service but lost an amount of +-R12000.00. What a *******. In these days it takes hard work and dedication to earn such an amount and we had to get ********** in just an hour. As the saying goes fly by nights. If you had not phoned us so many times and forced us to sign and pay at that point this would not have happened to us. If VHI had given me a chance I would have read the contract properly and then would have decided if your product was for me on not. But instead your consultants forced us to sign immediately and deducted the money from out account immediately . This message is a warning to people be careful.
Vacation Hub International
Vacation Hub International's reply22 Sept 2017, 16:46
Official

Dear Mrs Govender

Thank you for your details.

The Service Agreement that you signed with us is in line with the Consumer Protection Act and your membership was cancelled in line with the provisions of the act, just as Scorpion Legal advised you.

It was your decision not to continue with the membership, the benefits of the membership - value for your money- will of course be when you use it and travel with us. The majority of our members that travel often with us have already received total discounts adding up to a lot more than what they paid for the membership.

Kind Regards

The Member Service Team