LIES,LIES and NO SERVICE

we were pushed by faranaaz to rate the service so here we go, We were fed a bunch of lies and false promises at the meeting by Clemtent and even before that when my wife spoke to them in the beginning, We get ****py responses back that is lacking in service delivery, we request for rates on accommodation and get response 48 to 72 hours later and then it is a 10% saving instead of the 30 % + as advertised, I got the same deal contacting the resort my self and I got a response within 24 hours. what do you do ? just take my money? I sent a mail on Thursday last week to ********** and faranaaz regarding our problems and no response yet sent a follow up mail today and still nothing , requested rates on Sunday but it would seem my personal travel agent Bianca Avenant is to busy to assist. This is a response received from Faranaaz on the query we have on the PROMISED 7 day free holiday from the travel voucher "Hallo Theresa Thank you for your email. My advice would be to wait until peak season is over. After peak season there should be more hotels participating. Please let me know if you find better options around February. It is shocking, WE WANT OUR CONTACT CANCELLED AND HARD EARNED MONEY SPENT REPAID FOR THE LIES WE WERE FED. Travel voucher confirmed to me that they never gave a 7 day holiday they have two options pay for 1 night and stay for two or stay for two and then pay for breakfast and dinner there. I give this circus a negative 1000 but the stars don`t go into negative.