YC
Yvette C

1 reviews | Active since Jun 2018

05 Jun 2018, 10:02

HORRIBLE MISTAKE

I have e-mailed the club on numerous occasions to get a statement from them and got ignored most of the time. When they do respond, I receive a pro-forma invoice instead of the statement for the entire period I have been paying for. Their turn-around time for response is aweful and they do not give you what you ask for. They do not return calls as requested by e-mail and the numbers they provide do not work

0
Replies (1)
Vacation Hub International
Vacation Hub International's reply06 Jun 2018, 17:21
Official

Dear Member

We regret your complaint and will do a full and thorough investigation. We will contact you shortly to make sure that you receive feedback on all your concerns.

Kind Regards

Member Liaison Team