Vacation Hub International

Dear VHI I actually have correspondence with your office and also been to seen Ronel ..... From: ********** ********** Sent: 10 November 2016 08:16 AM To: 'Tco' ********** Cc: ********** ********** Subject: RE: Travel Consolidator Option Good morning I attach hereto the membership status of our points. Currently the membership is still in my parent’ s name. When we joined VHI your representative indicated that we can book midweek bonus breaks and then advertise it VHI. Will you please be so kind and give me more information on the procedure going forward. From: ********** ********** Sent: 14 October 2016 05:05 PM To: ********** ********** Subject: Our Services / VHI Importance: High Dear Stephanie, Our telephone conversation refers. Tempo Travel (Pty) Ltd is a family owned business, specialising in 1 Day, 5 Day & custom made overland culture tours in the Western Cape, as well as a 21 Day South African Tour between Cape Town & Kruger National Park. We work together as a team to offer our clients the best possible travel experience of a given region. We stay in 3 to 5 star accommodation and travel with luxury tour busses. We also do custom made tours according to customer requirements. Our overland tours are: • 5 Day Cape Town & Winelands Route • 5 Day Overberg & Whale Route • 5 Day West Coast Route • 5 Day Little Karoo & Garden Route • 21 Day South African Tour Our 1 Day Tours are: • Full Day Winelands Tour • Half Day Winelands Tour • Full Day Cape Peninsula Tour • Full Day Robben Island & V&A Tour • Full Day City Tour • Half Day City Tour When we joined VHI we discussed the option of offering our 1 day tours to the members when they visit SA. I would appreciate the opportunity to discuss this with the relevant person in order to take this forward. Looking forward to your soonest response. From: Karin Rautenbach ********** Sent: 09 November 2016 11:03 AM To: ********** Subject: FW: Verblyf opsies Reservation Request Importance: High Geagte Anneke, Dankie vir jou navraag. Net om jou weer bewus te maak jou lidmaatskap is vir Familie gebruik. As jy vriende kry wat wil reis moet julle gaste sertifikaat aanvra. Ek sien egter die spesifieke versoek is vir n klant. Die ****rak se Terme 12.6 dui aan “Your VHI membership may not be used for commercial gain.” As jy onseker is oor die terme kan jy die Membership Liaison kant s***el om meer duidelikheid kry. Onthou jy is meer as welkom om versoek vir jou en die familie asook vriende aan te vra ons help met graagte The Principal Member is Tempo Travel ? I would like all monies that I have paid to be refunded and the membership cancelled immediately due to misrepresentation.

Section 14(2) of the Consumer Protection Act addresses cancellation of fixed-term contracts prior to expiry. This provision allows the consumer to cancel a contract by giving the supplier "20 business days' notice in writing or uther recorded manner and form" , please take note of the requirement that a cancellation MUST be in writing or recorded form. On cancellation of a contract, a consumer is liable for all outstanding amounts owed in terms of that agreement (section 14(3)a). For example if No service was rendered up to date of cansellation no penalty is payable! Section 14 (3) b (1) allow the supplier to charge a consumer a "reasonable cancellation penalty" when a consumer cancel a contract prior to its expiry. Regulation 5 (2) of the CPA describes the criteria that must be taken into account when determining a "reasonable cancellation fee" (b) The value of the transaction up to cancellation. Please Google Cancelling Fixed Term Contracts - The Consumer Protection Act. I would like all monies that I have paid to be refunded and the membership cancelled immediately due.