Friendly and Efficient Service

I would like to take this opportunity to thank Lilma for her kind, friendly and efficient service.<br> <br> I contacted the VHI centre and requested an agent to assist me in obtaining the best tickets for our holiday.<br> Lilma gladly assisted. From day one she supported me with the info needed.<br> She found us the best prices, times and even the shortest stop-over options.<br> <br> After I changed our dates, she continued with the same service.<br> <br> Her friendliness and willingness to help, was always a peace of mind for us first time travellers.<br> <br> We have arrived at our destination and again I must compliment Lilma on her service. We had a great flight, good seats and no problems with our bookings/flights at anytime.<br> I am sure our return will be the same and that everything will be in order.<br> <br> If I had to award points for Lilma's services, it would be as follows:<br> o Friendliness - 5/5<br> o Effectiveness - 5/5<br> o Timeous - 4/5 (only due to seeking the best, time does elapse)<br> o Communication- 5/5<br> <br> I can definitely recommend Lilma and VHI as a winning combination for any traveller.<br> I will make use of her services in future again.<br>